Internet security

General principles

By the following measures you will substantially increase your device's protection against external threats.

You may already be using anti-virus software but to be effective the software should be updated on a regular basis with the latest virus definition files.

From time to time developer of operating systems release 'patches' to correct vulnerabilities in their programs. These weaknesses are regularly exploited by virus writers and hackers to gain unauthorized access to those devices that have not been patched. To check for patches and updates you should visit the developer's website, typically in their Download section.

A 'firewall' is another small program that helps protect your device and its contents from outsiders on the internet. When installed it stops unauthorized traffic to and from your device. Appropriate Software is offered in stores or on the internet.

Geeignete Programme für Ihr Gerät erhalten Sie im Fachhandel oder über das Internet.


Spyware is the term used to describe programs that monitor and record the way in which you browse the web and the internet sites you visit.

Such information is of interest for companies providing services via internet. Without your agreement or knowledge, Spyware is often loaded onto a PC as part of a free download of another service.

Spyware may be used to extract personal information that you have entered. Spyware is not the same as a virus and therefore anti-virus software is not effective in identifying and removing it; you will need a specialized anti-spyware program.

Fraudulent E-Mails and Phishing

Unfortunately, it is a frequent occurrence that fraudsters are trying to get confidential data or spread viruses by using Phishing-Mails or Trojan-Mails. These emails can be masqueraded as a publication of the bank, in order to conceal the actual sender. These automated and in mass sent messages are addressed to arbitrary email addresses and contain for example the request to confirm or update bank account numbers, passwords or similar login information.

Cybercriminals, who obtained access to bank accounts, are looking often for unsuspicious private persons to transfer money, in order to erase any traces. Recruitments take place over E-Mails, which promise quickly earned money for this very easy but regular criminal action.

In case that you receive an email, which was allegedly sent in our name and contains a payment request or entry of personal data, please do not click on any link of the email. Furthermore, please do not open any attachments, since they could contain viruses.

Always activate the Online-Banking via a saved bookmark. Make sure, that the connection is encrypted (https://) and shows a valid certificate. Current browsers show this through a green note in the address bar.

HSBC Trinkaus & Burkhardt AG does not ask via email, nor their clients neither unknown persons, to entry personal and sensitive data in the internet. As a client you will get information about your current bank details by post. Access data for your bank account are not queried by email or post.

If you have any questions or notes or if you are suspicious about anything, please send us an email to or call us: 0211/910-0

You can get latest information and risk characterizations at the website of the Federal Office for Information Security